SMS Messaging Policy

1. Who Sends These Messages

SMS messages sent through Valley AI services originate from home service businesses (HVAC, plumbing, roofing, electrical, contracting, and similar trades) that use Valley AI software to automate their customer and staff communications. Valley AI provides the technology platform; the business client is the message sender.

Messages may be sent from short codes, long codes (10-digit local numbers), or toll-free numbers assigned to or used by the business client.

2. Types of Messages Sent

Valley AI-powered workflows may send the following types of SMS messages:

• Missed-call notifications: Automated responses to customers who called and did not reach a live person
• Callback confirmations: Notifications that a business is returning a customer’s call
• Appointment reminders: Reminders and confirmations for scheduled service appointments
• Quote and estimate follow-ups: Follow-up messages after a quote or estimate has been sent
• Job status updates: Notifications about job scheduling, technician arrival, and completion
• Technician alerts: Operational notifications sent to technicians and staff about leads, dispatch, and job status
• Review requests: Post-service requests for customer feedback
• General operational communications: Other service-related messages initiated by the business

3. How Consent Is Obtained (Opt-In)

SMS messages are sent based on one or more of the following consent bases:

3.1 Business-Initiated Workflows (Operational Messages)

Many Valley AI messages are transactional or operationally triggered — such as a response to a missed call from a customer who initiated contact with the business. In these cases, the customer’s act of calling the business establishes a legitimate basis for follow-up contact in connection with their inquiry.

3.2 Explicit Opt-In

For ongoing communications (such as promotional follow-ups or recurring notifications), explicit consent is obtained by the business client through:

• Written or verbal consent at time of service booking
• Website or form opt-in (e.g., “By submitting this form, you agree to receive SMS communications”)
• Verbal consent during a phone interaction

Business clients are responsible for obtaining and documenting appropriate consent from their customers prior to enrolling them in recurring SMS workflows.

3.3 Staff and Technician Notifications

Technicians and employees who receive operational SMS alerts (such as dispatch notifications and lead alerts) opt in as part of their onboarding or employment agreement with the business client.

4. How to Opt Out (STOP)

Recipients may opt out of SMS messages from any Valley AI-powered workflow at any time by replying STOP to any message received.

Upon receiving a STOP reply:

• The recipient will be unsubscribed from further SMS messages from that workflow or sender
• A confirmation message will be sent: “You have been unsubscribed and will receive no further messages. Reply HELP for help or contact support@valleyai.biz.”
• No further messages will be sent to that number for that workflow

Opt-out requests are processed promptly and in accordance with applicable carrier requirements.

5. How to Get Help (HELP)

Recipients who reply HELP to any message will receive a response identifying the business and providing contact information for support.

Example HELP response: “For help with messages from [Business Name] powered by Valley AI, contact support@valleyai.biz or reply STOP to opt out.”

You may also contact Valley AI directly at support@valleyai.biz with any questions about messages you have received.

6. Message Frequency

Message frequency varies depending on the type of workflow and the business client’s operational activity. Recipients may receive:

• Single transactional messages (such as a callback notification or appointment reminder)
• A series of follow-up messages for multi-step workflows (such as estimate follow-ups sent over several days)
• Recurring operational notifications if enrolled in an ongoing workflow

Message frequency is controlled by the business client’s workflow configuration. Valley AI does not send unsolicited bulk SMS messages.

7. Message and Data Rates

Message and data rates may apply. Standard carrier messaging rates apply to all SMS messages sent and received. Contact your wireless carrier for details about your plan’s messaging rates.

8. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier network availability and the recipient’s device and plan. Valley AI is not responsible for delivery failures caused by carrier issues.

9. Supported Carriers

Valley AI-powered SMS workflows support all major US wireless carriers, including but not limited to AT&T, Verizon, T-Mobile, US Cellular, Boost Mobile, and Cricket Wireless. Coverage may vary by carrier and location.

10. Privacy

Phone numbers and SMS data are handled in accordance with our Privacy Policy. We do not sell phone numbers or SMS data to third parties.

11. Contact

For questions, opt-out requests, or concerns about messages received: